Soap & Furry
Soap and Furry is located in Stamford, Lincolnshire. With driveway parking available, the salon is easily accessible for anyone in Stamford and the surrounding areas.
We are walking distance to the town centre and edge of town shops, meaning if you fancied a quick pop into town while your dog is groomed, it could be an ideal opportunity to run a few errands or grab a coffee from one of the great local cafes.
In order to protect customers as well as ourselves, please closely follow the government guidelines regarding COVID-19 symptoms. Please do not attend the salon if you or any members of your household are symptomatic. We would kindly ask you re-schedule your appointment two weeks following isolation. We will do our best to reschedule your appointment to suit once all is clear.
During these times, it’s vitally important appointment times are adhered to. We have taken precautions to ensure adequate PPE, including masks, gloves, wipe-able aprons and waterproof grooming aids are used. The salon will also be heavily cleaned and disinfected in-between each groom.
To maintain social distancing, we will do our handovers different to usual. On arrival, please attach your dog to the dog hook at the front of the house and ring the Soap and Furry bell. Please stand back to respect social distancing and we will come to meet you to collect your dog and discuss your requirements.
At this present time, we are unable to welcome customers into the salon, all handovers and collections must take place on the driveway by the front door, apologies for any inconvenience this may cause. Finally, we encourage all customers to pay by card to avoid any handling of cash.
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Frequently Asked Questions
Yes, in addition to taking cash, we have a chip and pin card reader that accepts all major cards, including contactless, apple pay and google pay transactions.
Sorry no, unfortunately there isn’t an area in the salon for you to wait. We also find pets tend to stay excitable (or nervous) when their owners are in the salon where we need them to stay relaxed for the grooming process to avoid any sudden movements which can cause an accident.
We will take our upmost to care for your pet whilst they are in our salon.
On average an appointment is 2 hours, however this can vary depending on the size of the dog, breed, condition of the coat and temperament. We will advise you on drop off how long we estimate it will take and operate a text service to let you know your dog will be ready in 15 minutes time.
Soap and Furry operates a one-to-one service, we don’t have crates to hold your dog in-between appointments, meaning it’s very important you arrive at the agreed appointment time and collect at the agreed time to avoid any cross over between appointments.
We will advise on drop off the planned collection time.
If you happen to arrive a few minutes early to collect your dog, your dog may still be on the grooming table and being attended to, please remain out of sight and hearing whilst you wait. Once your dog sees you, they will naturally get excited and we may then have to consider the groom finished for safety reasons.
Late collection is subject to additional fees.
Please park on the driveway for the property.
Unfortunately, no, this isn’t something we offer.
Sadly no, this isn’t something we offer, we have no facilities to look after your dog after their groom is finished and it’s important they are collected at the agreed time following their appointment.
We use a category pricing structure and not specific breeds due to many different breeds varying dramatically in size. Our prices are a guide and you must also consider coat condition, temperament, behaviour as well as size. We will provide an estimated price prior to meeting you and your dog and confirm this on drop off once we have met in person.
To help estimate please see the guide to most breeds below:
Small – Chihuahua, Jack Russell, Miniature Schnauzer, Pomeranian, Yorkshire Terrier
Medium – Cockerpoo, Staffordshire Bull Terrier, Cocker Spaniel, Cavalier King Charles Spaniel
Large – Golden Retriever, Labrador, Rottweiler,
Giant – Grate Dane, Leonburger, Newfoundland, St Bernard
If you would like to leave a review, we would be so grateful! It really does mean the world to us to build trust within the community in our service.
Please leave a review on our Facebook page, or Google.
We really do welcome any feedback you have from the service and groom; whether that be you didn’t really like the smell of the doggy fragrance or wanted a different finish to what was achieved, or you have a suggestion you’d like us to keep in mind for next time, or unsatisfied with any aspect please do let us know and we will do our best to resolve any matter as best as we can.
At Soap and Furry we groom your dog to a style of your preference, as far as the dog will allow and the coat condition and type allows. We will always place a dog’s welfare, safety and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact style wished by the owner, we will endeavour to contact the owner and agree upon a suitable alternative style.
Terms And Conditions
To ensure your dog receives the best care and experience possible during their groom with us, it’s vitally important these T&C’s are read and understood. We also require a client consent form signature which we will ask you to complete prior to their first groom.
Should any circumstances change during your time as a customer with us, please inform us so we can update our records accordingly.
In the grooming salon, unfortunately accidents can happen. Using sharp equipment on moving targets is always tricky. We are of course fully trained in using the equipment and will always use safe working practices. In the unlikely event an accident happens, dependant on circumstances we will either contact you, administer first aid, or attend the vet for immediate treatment.
Soap and Furry accepts no liability in injury caused by difficult or aggressive behaviour of your pet.
A dog that’s aggressive or over excitable can also increase the risk of an accident happening.
Soap and Furry reserves the right to refuse to groom any dog we believe may cause injury to itself or the groomer. We must be informed prior to any appointment any grooming history where your dog has bitten, or has behavioural traits meaning they would have if they were not restrained. Muzzles or other grooming aids may need to be used.
Should your dog exhibit aggression or behaviour which we were not made aware of in advance or we feel to be dangerous, we reserve the right to stop the groom immediately and the grooming fee may be charged.
Soap and Furry does not express Anal Glands. Please contact your vet for this service.
Soap and Furry will not groom a Bitch if any of the following apply:
- In season
- Had puppies and they are under 8 weeks old
Soap and Furry has CCTV, this is for our customers piece of mind and us. Footage is stored for 1 month for our records.
Should your dog have fleas/ticks, please do not bring your dog for their appointment. Soap and Furry will reschedule the appointment for you, once the outbreak has been controlled.
Should you attend the salon unaware your dog has fleas/ticks, and they are picked up on your drop off consultation, we will not proceed further and your appointment will be rescheduled.
Finally, if we find fleas/ticks on your dog during the groom, there will be an additional charge of £10 added to the groom for fleas and £5 for ticks. We will need to Flea treat your dog and decontaminate the salon thoroughly to ensure we do not suffer an infestation.
Following completion of a groom we will always provide honest feedback about your dog’s temperament and behaviour during the process so anything that can be worked on from home can help moving forward.
Some dogs may require a longer appointment time or a split appointment, due to excessively nervous or challenging behaviour. We will advise the owner of any alteration in charges before we begin.
Owners must provide an accurate and thorough account of any health issues, allergies and behavioural issues. These notes are invaluable to us to ensure we have a complete understanding of your dog and ensure we are best prepared on how to complete the groom safely. Any hidden medical or aggravated issues found during or after the grooming process may require veterinary treatment should it deemed necessary (e.g. sores found under a matted coat after a clip off), all expenses for Veterinary care shall be covered by the owner.
Please toilet your dog before attending their appointment to avoid any accidents.
If we find any health issue whilst grooming that we were not made aware of in advance, we will advise you on collection and recommend any actions.
As Soap and Furry operates a one-to-one policy, please ensure you collect your dog at the specified time; we do not have the facilities to house your dog safely for anytime past the grooming appointment. Late collection will result in a £5 fee per half an hour.
In line with the Animal Welfare Act (2007) section 5, Soap and Furry will only attempt to de-matt a dog for a maximum of 15 minutes. Any more and it will cause a great deal of discomfort for your dog. We will then be required to clip off the coat. Dogs that require a clip off will look dramatically different once groomed. Ahead of a clip off taking place, we will require your permission to do so.
Further details on this policy is noted and understood on the Customer Agreement Form which we require all customers to complete ahead of their first appointment with us.
Matted fees start from £5 depending on the severity of the matting, due to additional time taken and wear on the equipment.
At Soap and Furry we require 24 hours cancellation notice. Less than 24 hours’ notice will incur a cancellation fee of 50% of the groom fee, payable to secure your next appointment.
Soap and Furry will take photographs of your dog before, during and after the groom. Photographs may be used on our website, social media or other printed materials. If you do not wish for your dog to feature in any of our marketing, please let us know.
Please note the prices listed are from and as a guide. Prices can vary due to size, temperament, condition of coat and so on. Soap and Furry reserves the right to amend prices at any time.
Soap and Furry recommends you ensure your dog’s vaccinations are up to date on attending the salon, including Kennel Cough. Soap and Furry will not be held liable for any illness caught by an unprotected dog.