Contact Us

Soap and Furry is located in Stamford, Lincolnshire. The salon is easily accessible for anyone in Stamford and the surrounding areas.

We are walking distance to the town centre and edge of town shops, meaning if you fancied a quick pop into town while your pet is groomed, it could be an ideal opportunity to run a few errands or grab a coffee from one of the great local cafes.

Opening Hours

Monday, Wednesday & Friday   
09:00 - 17:00
Tuesday & Thursday
09:00 - 20:00

Call Us

01780 593 667

Message Us

You can write to us by using Facebook Messenger or by completing the contact form below. Be sure to check out our FAQ section first for an immediate answer.

We’re quick to respond to new messages and look forward to hearing from you. 

Complete Our Contact Form

All data supplied is confidential and will not be passed on to any third parties adhering to GDPR Legislation. We’re quick to respond. 

Frequently Asked Questions

Please see below our Frequently Asked Questions, this area will highlight key areas and clarify any queries you may have.

Yes, in addition to taking cash, we have a chip and pin card reader that accepts all major cards, including contactless, apple pay and google pay transactions.

We do not accept AMEX.

Sorry no, unfortunately there isn’t an area in the salon for you to wait. We also find pets tend to stay excitable (or nervous) when their owners are in the salon where we need them to stay relaxed for the grooming process to avoid any sudden movements which can cause an accident.

We will take our upmost to care for your pet whilst they are in our salon.

On average an appointment is 2.5 hours, however this can vary depending on the size of the dog, breed, condition of the coat and temperament. We will advise you on drop off how long we estimate it will take and operate a text service to let you know when your dog is ready.

We will advise on drop off the planned collection time.

If you happen to arrive a few minutes early to collect your dog, your dog may still be on the grooming table and being attended to, please remain out of sight and hearing whilst you wait. Once your dog sees you, they will naturally get excited and we may then have to consider the groom finished for safety reasons.

Late collection is subject to additional fees.

There is a public car park next door to the salon. It is pay and display and Soap and Furry accepts no liability for any parking charge penalties or parking charges that may be incurred by parking in this car park.

Unfortunately, no, this isn’t something we offer. 

We do offer short term daycare at the salon. We have holding pens which your dog is welcome to stay in at an additional charge.

We use a category pricing structure and not specific breeds due to many different breeds varying dramatically in size. Our prices are a guide and you must also consider coat condition, temperament, behaviour as well as size. We will provide an estimated price prior to meeting you and your dog and confirm this on drop off once we have met in person.

To help estimate please see the guide to most breeds below:

Small – Chihuahua, Jack Russell, Pomeranian, Yorkshire Terrier

Medium – Cockerpoo, Staffordshire Bull Terrier, Cocker Spaniel, Cavalier King Charles Spaniel

Large – Golden Retriever, Labrador, Rottweiler,

Giant – Grate Dane, Leonburger, Newfoundland, St Bernard

At Soap and Furry we groom your dog to a style of your preference, as far as the dog will allow and the coat condition and type allows. We will always place a dog’s welfare, safety and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact style wished by the owner, we will endeavour to contact the owner and agree upon a suitable alternative style.

No, we have a separate self contained cat grooming area in the salon. 

Terms And Conditions

To ensure your pet receives the best care and experience possible during their groom with us, it’s vitally important these T&C’s are read and understood. We also require a client consent form completed which we will ask you to sign prior to their first groom with us. 

Should any circumstances change during your time as a customer with us, please inform us so we can update our records accordingly.

In the grooming salon, unfortunately accidents can happen. Using sharp equipment on moving targets is always tricky. We are of course fully trained in using the equipment and will always use safe working practices. In the unlikely event an accident happens, dependant on circumstances we will either contact you, administer first aid, or attend the vet for immediate treatment. 

Soap and Furry accepts no liability in injury caused by difficult or aggressive behaviour of your pet.

A dog or cat that’s aggressive or over excitable can also increase the risk of an accident happening.

Soap and Furry reserves the right to refuse to groom any dog or cat we believe may cause injury to itself or the groomer. We must be informed prior to any appointment any grooming history where your dog or cat has bitten, or has behavioural traits meaning they would have if they were not restrained. Muzzles or other grooming aids may need to be used.

Should your dog or cat exhibit aggression or behaviour which we were not made aware of in advance or we feel to be dangerous, we reserve the right to stop the groom immediately and the grooming fee may be charged.

Soap and Furry does not express Anal Glands. Please contact your vet for this service.

Soap and Furry will not groom a Bitch if any of the following apply:

  • In season
  • Pregnant
  • Had puppies and they are under 8 weeks old

Soap and Furry has CCTV, this is for our customers piece of mind and us. Footage is stored for 7 days for our records.

Should your pet have fleas/ticks, please do not bring your dog for their appointment. Soap and Furry will reschedule the appointment for you, once the outbreak has been controlled.

Should you attend the salon unaware your pet has fleas/ticks, and they are picked up on your drop off consultation, we will not proceed further and your appointment will be rescheduled.

Finally, if we find fleas/ticks on your pet during the groom, there will be an additional charge of £15 added to the groom for fleas and £5 for ticks. We will need to Flea treat your dog and decontaminate the salon thoroughly to ensure we do not suffer an infestation along with the effect of re-scheduling pets.

Following completion of a groom we will always provide honest feedback about your pet’s temperament and behaviour during the process so anything that can be worked on from home can help moving forward.

Some pets may require a longer appointment time or a split appointment, due to excessively nervous or challenging behaviour. We will advise the owner of any alteration in charges before we begin.

Owners must provide an accurate and thorough account of any health issues, allergies and behavioural issues. These notes are invaluable to us to ensure we have a complete understanding of your pet and ensure we are best prepared on how to complete the groom safely. Any hidden medical or aggravated issues found during or after the grooming process may require veterinary treatment should it deemed necessary (e.g. sores found under a matted coat after a clip off), all expenses for Veterinary care shall be covered by the owner.

Please toilet your dog before attending their appointment to avoid any accidents.

If we find any health issue whilst grooming that we were not made aware of in advance, we will advise you on collection and recommend any actions

Late collection will result in a £5 fee per half an hour.

In line with the Animal Welfare Act (2007) section 5, Soap and Furry will only attempt to de-matt a pet for a maximum of 15 minutes. Any more and it will cause a great deal of discomfort for your pet. We will then be required to clip off the coat. Pets that require a clip off will look dramatically different once groomed. Ahead of a clip off taking place, we will require your permission to do so.

Further details on this policy is noted and understood on the Customer Agreement Form which we require all customers to complete ahead of their first appointment with us.

Matted fees start from £5 depending on the severity of the matting, due to additional time taken and wear on the equipment.

At Soap and Furry we require 48 hours cancellation notice.

48 – 24 hours notice will incur a cancellation fee of 50% of the groom fee, payable to secure your next appointment.

24 hours notice or less and no shows will incur 100% of the groom fee, payable to secure your next appointment. 

Soap and Furry will take photographs of your pet before, during and after the groom. Photographs may be used on our website, social media or other printed materials. If you do not wish for your pet to feature in any of our marketing, please let us know.

Please note the prices listed are from and as a guide. Prices can vary due to size, temperament, condition of coat and so on. Soap and Furry reserves the right to amend prices at any time.

Soap and Furry recommends you ensure your pet’s vaccinations are up to date on attending the salon, including Kennel Cough. Soap and Furry will not be held liable for any illness caught by an unprotected pet.